It's currently £49.99 for a box upgrade, however if your Tivo is faulty it will be replaced free of charge for a V6 box.
You need to be subscribing to VM broadband to receive either a V6 or 360 box.
360 boxes are completely different to the Tivo and V6 boxes. Some find they are missing a lot of features when switching over and therefore aren't happy with the change. Personally I prefer the 360, but I never used all the features on the older boxes that are missing.
<<< This thread >>> details some of the differences.
You would need to contact regrades if you still wish to switch from a Tivo to a 360 (or V6)
The best method and time to contact them is to call 150 from a Virgin landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call queues.
Replies from the following methods aren't instant, roughly around 4 hours at times, often longer, as telephone calls take priority dependent upon staffing availability and call queues
You can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.
A box switch doesn't usually tie you into a new contract, however the agents may try to encourage yuo to take out a new deal.
It might be worthwhile hanging fire for a couple of weeks until you receive your price increase letter/email. The increased prices are due to take effect on either 1st April or 1st may (they are being phased in)
If you wait until then you could probably negotiate a better deal at a discounted price at the same time and ask for a free box swap at the same time.
Whether you decide to ask for the box upgrade now or later use the above contact methods, but choose retentions (thinking of leaving) rather than regrades. Retentions (thinking of leaving us) are generally based in the UK, and have a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents.
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