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Upgrade failed

Rsb87
Joining in

on ‎16-09-2022 20:57

Sorry, the installation hasn’t worked. Please come back later and try again. 

(error MA1/4/40)

 

Can anyone help please? 
Just my luck when trying to have an upgrade. 

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

on ‎17-09-2022 09:30

This error is not uncommon when you're converting a V6, and there's a mismatch between the software platform your box is trying to use and what VM's systems are expecting.

VM will need to intervene to resolve this. Either by phone or waiting here.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Rsb87
Joining in
In response to japitts

on ‎18-09-2022 07:19

Ok so i phoned virgin media yesterday and there is a fault on my actual box apparently. 
they are sending me out a new box within the next 3-5 working days.  

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Megan_L
Forum Team
Forum Team
In response to Rsb87

on ‎20-09-2022 11:33

Hi Rsb87,

Thanks for using the forums to get this issue with your box looked into, I am sorry this has occurred whilst trying to upgrade to the 360! 

I am glad the other team managed to figure out what the issue was and send out a new box for you, please let me know if you need any help setting it up once it arrives 🙂

Thanks,

Megan_L

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Rsb87
Joining in
In response to japitts

on ‎24-09-2022 07:52

As i already said below. Virgin media said i have a fault on my tv box. So they sent me out a replacement which has now solved my problems. 

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