Upgrade - error ma1/4/40 try again later

[awwwsum]

Keep getting error ma1/4/40 try again later. Have tried a few times but same thing keeps coming up. I am try to upgrade to TV 360.

[MOD EDIT: Subject title changed for clarity]

[newapollo]

Hi @awwwsum 

Ref error MA1/4/40 code is due to a migration issue, as is error MA3/14/40 in case you see that one

A few other people with this error have managed to perform the update by either removing the box from the mains for five minues and trying again, or by deleting recordings to make more space and then trying again.

You could also try turning off the V6 at switch;  then on the V6 box  hold down both the power button and the + button at the same time.

Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

The box should reboot, the power button will turn blue, and it fingers crossed it will reset and boot up normally, and then hopefully install the 360 software update.

If that doesn't work it's probably a settings issue at the VM end. The software upgrade has been started but the billing system doesn’t know which account to tie your equipment to activate the box. 

The Faults team (option 2 when dialling 150 from a VM phone) may be able to fix this, if not they will escalate it to 2nd level support to fix it over the phone by sending a new update signal.

If that also fails it will need an engineer visit to change the box

[awwwsum]

Gave up and started hoovering, when i came back it had done it automatically. Have all the radio channels been taken off the guide menu.

[roy247]

Radio channels no longer appear on the guide, if you press the Home button and scroll all the way down you will find Radio, press OK. You can also go to Apps and use the Radioline App.

[newapollo]

Hi @awwwsum 

Thanks for updating the thread. It's great to see that the 360 has now been installed

You can use the voice button on the 360 remote and say for example, "radio two",  or "Smooth radio", or "talksport" for example and the radio station will open and play.

 There is also the BBC Sounds app, although I prefer the RadioLine app as it carrries far more stations and has a handy search feature,  and also a  favourites feature.

The radio channels are an app so you can't record them.

There is a 360 update rolling out, version 4.45.  I haven't got that one yet as the updates are phased and can take around 4 weeks to reach most boxes.

Customers with the 4.45 version will find that there is now a 'Radio' button at the top right of the guide page that gives access to the radio channels.

I suggest bookmarking the following pages as they will be useful to help you get started with the 360.

https://www.virginmedia.com/help/tv/virgin-tv-360

https://www.virginmedia.com/virgin-tv-edit/virgin-tv-360 

If you do have any questions or need further help just shout up.