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DavidT
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Upgarde to Virgin TV 360

Just upgraded to Virgin TV 360. They apparently upgraded my box "on line" and just received the new 360 handset through the post.  No instructions of course?????  Virgin you always find a way of letting yourself down. Looked it up on google and followed the instructions but will not connect to the box?

Can anyone help please?

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japitts
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Re: Upgarde to Virgin TV 360

You should have an "upgrade to 360 now" icon on your V6 front page, or possibly in the apps section.

upgrade v6.jpg

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DavidT
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Re: Upgarde to Virgin TV 360

Thanks Japitts,

Very helpful and now working.

Just wish Virgin would learn to put instructions in their stuff!!!!

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Akua_A
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Re: Upgarde to Virgin TV 360

Hi @DavidT,

 

Welcome back to our community forums. 

 

Sorry to hear you experienced this with upgrading your Virgin TV 360 box. We are glad to see @japitts was able to help regarding this. 

 

Please do not hesitate to contact us if you need any further help.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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stephentucker
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Re: Upgarde to Virgin TV 360

The instructions are in the inside lid of the box the remote came in. That's where that screenshot of the instructions would have come from.

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