Virgin Media Community

[nickydblade]

Hi 

we recently upgraded to 360. everytime we set a programme to record, after a day or two the recording is deleted. We dont have auto delete on. We have reset the box to factory settings and rebooted it. 

On an unrelated issue, sometimes it wont record or rewind when its supposed to. 

been advised by the twitter team to post on here for a tech team response

thanks 

[roy247]

Do you get any error messages.

If you can't pause live TV then it's looking like a faulty box (hard drive), you need to call Virgin on 150 from a Virgin phone to report a fault or wait for a forum team member to pick this up which maybe a couple of days.

[nickydblade]

Thanks. With the pausing and rewinding, that does usually work. The main repeated issue is it deleting recordings, and sometimes setting recordings that then fail to record (so get an error message there). 

[roy247]

The 360 shouldn't be deleting recordings, it is a sign of a failing box. You have already tried a factory reset, you could try the format hard drive option if you have lost your recordings and then cal Virgin the next time it happens.

[nickydblade]

Thanks. We did that last time (we didnt try save recordings because there werent any). Sounds like a faulty box from what you are saying. Ty 

[Paulina_Z]

Hi @nickydblade,

Welcome to our Community Forums! Thank you for your post and I'm very sorry to hear that you've been having some issues with your recordings and with your TV box. 

I'm glad to see that our Community Member @roy247 assisted with your query. Can you please confirm if you're still needing assistance on this issue? If so, please come back to us and we'll be more than happy yo assist.

Thank you.