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Unable to watch catchup

markfisher07
Tuning in

on ‎09-10-2022 12:29

Catch-up won't play past the adverts i get a error code cs2300

5 REPLIES 5

newapollo
Very Insightful Person
Very Insightful Person

on ‎09-10-2022 12:45

Hi @markfisher07 

Please can you double check that error code as it isn't listed in VM's error code <<< database >>> 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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markfisher07
Tuning in
In response to newapollo

on ‎09-10-2022 13:35

20221009_113416~2.jpg

 

Ilyas_Y
Forum Team
Forum Team
In response to markfisher07

on ‎11-10-2022 17:49

Hey @markfisher07, welcome back to the forums page!

I'm sorry to see this issue with the service 😞
May I ask if you've checked the advice given by @newapollo and checked the error code?
Have you tried to reboot the TV box? Is the issue still on-going?

Let us know.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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JamesPoulter94
Joining in

on ‎25-11-2022 02:08

I have the same issue, I'm unable to watch catch up, box sets, prime video, netflix, YouTube etc. all under the error code CS2300. It works for one episode if I do a full factory reset beforehand but then shows the error code again at the start of the next episode 

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John_GS
Forum Team
Forum Team
In response to JamesPoulter94

on ‎27-11-2022 11:37

Hi JamesPoulter94

Thanks for posting and welcome to the community.

Please see here - https://www.virginmedia.com/help/virgin-tv-error-codes/cs2305 

Best,

John_GS
Forum Team


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