Unable to play Catchup content

[g0akc]

Our TV360 box has stopped playing catchup content.  Neither from the EPG nor from a search/list of episodes.

If we choose an episode, and select 'watch' then press 'OK' on the remote nothing happens.  Previously doing that would start the programme.

Likewise if we choose a programme, including BBC or ITV, that is shown in the EPG from the day before or whatever and click 'OK' on the remote to play it - nothing happens (it did try and do something just now, after 5 tries, and went to the relevant app, but just froze without playing the content).

We've had to use the apps on our TV instead.

There's an internet connection to the TV360 box.

Any suggestions other than turning it off and on again?

[LoneSpeaker]

My 360 box is now working correctyl again.

[newapollo]

Also all working correctly here in Teesside again

[LoneSpeaker]

I spoke too soon.  I can't delete recordings.

[newapollo]

Hi LoneSpeaker 

I've just double checked and was able to delete recorded programs.

[g0akc]

Thanks Dave

It seems to be working now.  It went wrong last night.  I’ve not tried all features yet.

[g0akc]

Thanks Roy

[Vikki_M]

Hi Baldybob

Thank you for your post and welcome back to our community.

I am sorry to hear about the issues you are having with the TV service.

How have things been since posting?

Please pop back to us when you can.