Unable to move up and down to view recordings

[Fishyswan]

Unable to move up and down to view recorded programmes using arrows but can move up and down using the channel buttons but this jumps about 7-8 recording so unable to choose the recording I want 

[roy247]

I would try resetting the box from past experience.

It's only a partial system reset and not a complete factory reset. You are given 2 options,

Keep Recordings
Format Disk

Choose Keep Recordings, that means you won't lose your recordings and any planned recordings or series links you've set up, but you will have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again, also Match frame rate and Standby power consumption will go back to their default settings if you have changed them.