Hi Cristiana90,
Sorry to see you are having problems receiving the free LG TV that was on offer when you first joined Virgin.
The offer has been available a few times on the VM website, I'm not sure if it applied if ordered over the phone, but you should have received correspondence (email/letter) confirming the offer. I recall seeing a post a few weeks ago where a member of VM staff advised there was a delay due to a shortage of stock.
There's a Help page, virgin-media-free-gifts detailing the time scales and who to contact for a follow up, details copy pasted below.
After your Virgin Media services have been installed or activated, our trusted third party Exertis will despatch your hardware gift within 28 days. They’ll make sure your hardware gift is delivered up to 14 days from this date using the courier UK Mail.
Remember it can take a further 14 days for your gift to be delivered by the courier UK Mail, and they may have attempted delivery while you’ve been out. If you’re not home when they call, they’ll drop a card through your letterbox letting you know how many times they’ve tried to deliver your gift, and how to rearrange delivery.
If you’ve waited for a further 14 days and you’re still waiting for your gift text us for free on 0753 305 1809 ^ and one of our team will be happy to help during our opening times 7am and 11pm Monday to Friday, 8am and 8pm Saturday to Sunday."
You could also dial 150 which free from a VM phone, or a member of the Forum Team should pick this up for you in a day or two.
Dave
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