As an existing customer (resigned nov 2020) I pay more for the Ultimate Oomph Package than new customers but don’t get the Sky Cinema UHD - which new customers get included as well as a new box. Is this right??
I was in the chat and it was the worst thing ever. Just trying to get me to upgrade my landline pay more and add the UHD. I was then transferred to another person who said it was for new customers only and to speak to the oomph team
if I upgrade to the 360 platform - do I get UHD or is that still going to be extra
As advised by @BenMcr anyone can move to the 360 platform, and Virgin will send out any appropriate new remotes or new boxes as required.
If you currently have 2 compatible V6 boxes (the Arris version) then they can have a software update to the 360 platform (you are just sent the new remotes) and you keep your hard drive storage on both boxes. If they aren't the Arris version then they would be swapped out for 360 main box and a 360 mini box. The mini box doesn't have a hard drive. Either way you would also lose any recordings and series links that you currently have.
Customers that renew or start a new Ultimate Oomph contract will receive the Sky Entertainment and Cinema Ultra HD for free.
If you don't renew your Ultimate Oomph package you will need to pay an extra £6 per month if you want the add-on.
You should try negotiating a new price including the add-on to renew your Ultimate Oomph package and see what's offered.
However, if you have already have a discount on the UO that you took out in November 2020, then renegotiating may mean you end up paying a higher price overall than you would if you just added the Sky Entertainment and Cinema Ultra HD .
New Ultimate Oomph customers: Sky Cinema and Sky Entertainment UHD included with bundle. Subject to 18 month minimum term. Existing customers renewing Ultimate Oomph bundle: Sky Cinema and Sky Entertainment UHD included. Subject to 18 month minimum term.
£6 a month for existing customers of Maxit TV (Fullhouse/Bigger Bundle/Ultimate Oomph) packages. 30 days’ notice required to remove Sky Cinema and Sky Entertainment UHD pick. Prices may increase at any time during the contract
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Just to add to what newapollo has said it may take more than one phone call to the retensions team before you speak to someone who will include the UHD as part of UO when renewing, some of them still say it's for new customers only and want to charge £6 extra.