Hi there @chris247247
Thank you so much for your post and welcome to the community forums, it's great to have you here.
We are so sorry to hear that you have felt let down by the resent conversion to 360 main and a mini. We would switch the boxes over like this with one being a mini.
We unfortunately would not be able to arrange a swap back now that the box has been converted, I am very sorry about that.
It's like the vast majority of Virgin Media staff simply don't want to put effort into helping anymore.
It's a simple thing that needs fixing. The mini box needs taking away and a 360 box put in. In fact there was obviously numerous ways of getting this fixed because the "dead" V6 was was used to upgrade to 360.
The level of service is getting worse.