Virgin Media Community

[malfred1]

I received a mini box and 2 remotes but no instructions looked on forum then found out I have no upgrade app on the v6 box or how to install the mini box in place of my tivo box

[roy247]

If you haven't found the instructions these links might help you,

https://community.virginmedia.com/t5/Virgin-TV-360/Upgrading-to-360-from-existing-V6-amp-TiVo-setup/...

https://www.virginmedia.com/help/setup/second-tv

https://assets.virginmedia.com/resources/pdf/Virgin-TV-360-User-Guide.pdf

Can't help with the app except from try turning the power off and on to your box this may trigger the download, if that doesn't work you will have to phone in and speak to someone. Try selecting "I am thinking of leaving option" at 8am that will be your quickest way of getting an answer.