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Tv360 installation

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sallie-nichols
Joining in

on ‎18-08-2021 23:50

On installation I failed to press the TV button and the 0 on the remote simultaneously. All good except the please wait screen's never appeared and some sort of welcome to virgin Media plays repeatedly. 

Can I unplug everything and start again?

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japitts
Very Insightful Person
Very Insightful Person

on ‎19-08-2021 10:15

Presumably this was a self-serve QuickStart installation, where VM sent you the kit? Rather than a manned engineer install?

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japitts
Very Insightful Person
Very Insightful Person

on ‎19-08-2021 10:15

Presumably this was a self-serve QuickStart installation, where VM sent you the kit? Rather than a manned engineer install?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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John_GS
Forum Team
Forum Team

on ‎21-08-2021 11:22

Hi sallie-nichols

 

Thanks for posting and welcome to the community. 

 

My apologies for the TV issue. I can see since posting you've spoke to the team and we've booked a tech visit. 

 

This can be tracked in your online account

 

Let us know how the visit goes.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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