Tv360 Box not working

[Jojo265]

My box isn’t working, code cs2214, I finally managed to speak to someone to be told I need a new box as the hard drive wasn’t working, I can only watch live tv, can’t pause, record,etc. I was told I’d get confirmation by text and email straight away and the  tracking info, I’ve received neither.  Also still awaiting the £50 referral from July. So disappointed with the service from virgin so far, only been a customer since July and trying to speak to someone is so difficult. Wish I’d stuck with sky. 

[Molly_T]

Hi JoJo265 👋, Welcome to the community! Thank you for posting. 

Sorry to hear about these issues with your service. You have mentioned 2 separate problems here so i will split them out just to keep things as simple as possible. 

1) The issue with your TV box. If a replacement has been sent to you, this can take a few days to arrive. Hopefully this is the case, and it has now arrived with you 🤞 - Please let us know if not and we can offer further support getting another one raised and sent out. We will just need to send you a PM to confirm a few details if this is the case. 

2) Your missing £50 referral. You can find full details about the Refer a Friend process here 👉 How to refer a friend | Virgin Media Help including the full terms and conditions, and some handy FAQ's! Please let us know if you have followed the process as advised here, and if you still need support. We will then offer some additional help if needed. 

Thank you for your patience in the meantime! Wishing you all the best. 🌞