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georgehrogers
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Tv turns off every night same time

Tv turns itself off at exactly 7.15 every night. 
Tried turning off and resetting no joy 

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roy247
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Message 2 of 23
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Re: Tv turns off every night same time

I assume you mean the 360 box turns off.

Try going to Settings, System and changing the Standby timer option to see if that makes any difference.

 

georgehrogers
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Re: Tv turns off every night same time

Thanks for getting back.  Yup tried that but no success. Just so odd. Every night same time. 

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roy247
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Re: Tv turns off every night same time

Have you tried a factory reset, you can select option 1 to keep your recordings.

 

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georgehrogers
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Re: Tv turns off every night same time

Thank you. I'll try that later on.  I had thought of it but was concerned about losing recordings. Option one it will be. 

thanks again. 

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roy247
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Re: Tv turns off every night same time

🤞

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georgehrogers
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Re: Tv turns off every night same time

Hi again

just when I had hoped the factory reset would resolve the issue. It didn't 

 

before I contact Virgin do you have any other thoughts? 

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roy247
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Message 8 of 23
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Re: Tv turns off every night same time

Hi,

As the factory reset didn't work I would try turning off the 360 at 7 and then back on again to see if it still goes off at 7:15 to check if it's related to the time or a timer related problem from some inactivity function or something similar.

Is it just the 360 that goes into standby or does it turn the TV off as well.

 

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georgehrogers
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Message 9 of 23
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Re: Tv turns off every night same time

Thanks again.  I'll give it a go tomorrow. 
Both the box and tv turn off. 

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David_Bn
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Message 10 of 23
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Re: Tv turns off every night same time

Good Morning @georgehrogers, sorry to hear of issue with the set top box and TV, has this since been resolved off the back of the helpful advice from @roy247?

Kindest regards,

David_Bn

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