Have you tried the Service Status number 0800 561 0061? This often gives details of more local issues down to postcode level.
If nothing is picked up by the above then you should contact VM Faults. Call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc.
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
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