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Tv 360 upgrade

Joining in

Not able to pause , record or record after deciding to up grade to volt 360 tv 

after 3 days of phone calls rebooting being told to 3 hours then 2 hours and the last straw 24 hours and still no migration over 

this morning I have now been told it can take up to 5 days to resolve this issue which I am told can be carried out remotely???

in the 1960s the USA went to the moon land yet in 2023 it can take 5 days to migrate a tv box to a new upgrade 

have been with virgin media since it took over from my previous cable supplier back in 2003 very disappointed never experienced this wait ever when upgraded


Forum Team
Forum Team

Hello Brucester.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your 360 migration.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 


Forum Team
Forum Team

Hello Brucester,

Thanks for letting me know we have an engineer booked to come out.

Can you please keep me in the loop on how the visit goes. 


Morning Gareth

upgrade went through on Thursday new TiVo box supplied all good now

the set up daily take about 2 hours to go through all good now 




Forum Team (Retired)
Forum Team (Retired)

Hey Brucester! Thanks for your post and this update.

We're delighted to know it's all sorted for you now, here's our TV 360 help page for your reference, we hope this helps.

Please, do let us know if you face any issues moving forward and we're here to always help 🙂

Forum Team

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