I had 360 installed on Wednesday but the software didn't download on the main box so it is next to useless. I've phoned on numerous occasions and nobody seems to be able to comprehend that all that is needed is for someone to send the update down. Pulling my hair out.
I take it that you were sent both boxes, if this was case the V6 box should have had the software pre installed before it was sent to you. If an engineer installed the boxes I would be sure he would have spotted this.
Or is it a case they just sent a mini and 2 remotes for you to do a self install, with the mini replacing an old Tivo box.