Virgin Media Community

[wbish47]

I had 360 installed on Wednesday but the software didn't download on the main box so it is next to useless. I've phoned on numerous occasions and nobody seems to be able to comprehend that all that is needed is for someone to send the update down. Pulling my hair out.

[Anonymous]

Is this a new install with a Humax box? A factory reset should trigger the update. 

[wbish47]

It was an upgrade. A new V6 and mini box were installed. The mini box is fine but the v6 thinks it's an old tivo and not 360

[TiffanyGreen97]

Try a factory reset and select the option keep your recordings and see if it upates

[wbish47]

Tried the reset box just come back on as it was before 😞

[roy247]

I take it that you were sent both boxes, if this was case the V6 box should have had the software pre installed before it was sent to you. If an engineer installed the boxes I would be sure he would have spotted this.

Or is it a case they just sent a mini and 2 remotes for you to do a self install, with the mini replacing an old Tivo box.

[wbish47]

No an engineer came to install and had both boxes with him

[roy247]

Did he leave without checking everything was working, because he should have got both boxes verified on your account and checked that they were working.

[wbish47]

When he left he said oh it will update in a couple of days. That was on Wednesday its now Saturday and still nothing. Got another engineer coming on Tuesday.

[apcyberax]

did you get a new remote for the v6?

If you did use it and see if you have an option to upgrade the V6 to 360 in the menu