Virgin Media Community

[SlicUk]

When trying to wake the box up it doesn’t respond and after a few secs it turns on. 

[Ernie_C]

What do you have set in the power consumption setting?

Fast start or Eco?

If Eco, change to fast start.

[newapollo]

Hi SlickUk,

Go to Settings > System > Standby power consumption.

You have 3 choices.

Fast start  - the 360 starts quickly but is less energy efficient

Active start - more energy efficient than fast start but the box takes a little longer to start up

Eco start - the most energy efficient and probably the one you're using. It uses minimal power but takes a while to start.

The first two options are best if you have a mini box and want to watch a recording on it

[SlicUk]

Thanks it was ok Active so I changed it to Fast. I also get that the remote stops working while trying to use it. Like it freezes 

[newapollo]

My 360 sometimes fails to respond on the EPG, or seems slow, but only a couple of times a week 

[Anonymous]

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@SlicUk wrote:

Thanks it was ok Active so I changed it to Fast. I also get that the remote stops working while trying to use it. Like it freezes 

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If the remote freezes, shake it (trust me). It has a motion sensor and believe there’s an issue sometimes whilst using it. I’ve found that by shaking the remote when it freezes, it works again instantly. 

[Ayisha_B]

Hi @SlicUk,

Welcome to our Community Forums and thank you for posting.

I am sorry to hear you were having some issues with the TV 360 responding. I note you have followed what has been suggested on this thread and trust it is okay now?

In regards to your remote, if you are having issues you can follow the steps here to troubleshoot or request a replacement if needed.

Let me know how you get on