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em-kilgan
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Turning off and on by it’s self

I got my box yesterday connected it all fine all connected to the internet came on for 10 mins maximum and since then it won’t stay on for longer than 1 minute before turning it self off going to the amber light and starting all over again and repeating. You can hear it click when it goes off to 

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japitts
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Re: Turning off and on by it’s self

Sounds like a faulty box to me - no TV box should restart of its own accord anything more than occasionally & overnight. The clicking sound could be a failed HDD.

The quickest way to report this is to call in - 150 from a VM phone, or 0345 4541111 from any other phone.

You can wait on here for a VM staffer to respond, but it might take a couple of days.

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Lee_R
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Re: Turning off and on by it’s self

Hi em-kilgan thanks for posting and welcome to our community.

Sorry to hear your box is switching itself off.  I would like to help you resolve this, so you can enjoy your service.  I am going to send you a private message.

Regards


Lee_R

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