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Trying to replac my remote control

Just joined

I have used the tech support help as my remote control for my TV 360 has stopped working. I have tried repairing and doing a reset of the remote but that hasnt worked so the page says I need to order a new one. It gives me a box to click to start a chat to order a new one. However this link does not work either on my laptop or my phone. I have tried to log in to start a chat but this also doesnt work. Please HELP. 




The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You can use the TVGO app while you are waiting, or if your TV has a smart remote you might be able to pair that to the 360 box, my LG smart remote is paired to the 360 using Ziggo set-top box. You might need Ziggo Mediabox Next depending on the TV.

Forum Team
Forum Team

Hi @garethknighton 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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I have virgin stream and the number 7 button wasn’t working on the remote. I spoke to someone on chat and it was replaced and I received the replacement within 2 weeks. Just go to virgin website and start a chat and state the issue with the remote.