Tivo box

[Justinconsort1]

My tomorrow box keeps crashing and I have to reset it every time how can I sort this problem 

[japitts · Accepted solution]

You've posted in the TV360 forum, titled your post "TiVo box" but mentioned a "tomorrow box"

This page has pictures of all 3 if you're not sure.. which do you have?

The advice will be the same regardless - either call into faults to report it, or wait here for a VM staff member to respond which may take a couple of days.

The issue with a TiVo is that they're no longer supported for fault replacements and you'll get a V6 instead. Same software, but needs VM home broadband.

[Natalie_L]

Hi Justinconsort1, 

Welcome to the Community and thank you for posting. 

I am sorry for the issues with the set top box. 

We were aware of an issue impacting some of our customer but are happy to confirm this has now been resolved. 

With this being the case, can you please confirm if you are still having the problem and we will be happy to assist further. 

Thanks, 

[Justinconsort1]

Thank you for your email Nat but I'm still having trouble with my box it keeps crashing 

[japitts]

@Justinconsort1 

Better to use the reply option to keep your post in the same thread rather than start a new one.

I've merged it back together for you.

[Alex_RM]

Hi Justinconsort1,

Thanks for posting 🙂

I'm sorry to hear you've had some issues with your set top box, so I can get a few more details from you regarding the account I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm