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Zach_R
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Message 11 of 15
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Re: Tivo box won't go on white light, permanently on red. I can still watch telly but remote keep...

Hi @Iacovej2,

Thank you for your pots and welcome to our community forums. We're here to help.

I'm really sorry to hear that you appear to be facing some issues with your TV box and TV remote at the moment. I'm going to send you a private message in a few moments so we can investigate and assist you further. Please respond to this when you can and we'll proceed from there.

Thanks,
 



Zach - Forum Team


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Iacovej2
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Message 12 of 15
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Re: Tivo box won't go on white light, permanently on red. I can still watch telly but remote keep...

Thanks Zach. Like I say it is really odd because, although I cannot get the Tivo to go onto the white light (only ever on red), I can still watch TV and use my apps. The problem is now the remote which skips all the time. In the past, when the Tivo box was on a red light, I don't think I could use it at all. So any help will be welcome.

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John_GS
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Message 13 of 15
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Re: Tivo box won't go on white light, permanently on red. I can still watch telly but remote keep...

Hi @Iacovej2

Thanks for coming back to the thread.

Can you confirm, is this your V6 that's doing this? 

Best wishes,

John_GS
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Iacovej2
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Message 14 of 15
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Re: Tivo box won't go on white light, permanently on red. I can still watch telly but remote keep...

Yes. That's right. It's the V6 box

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Alex_RM
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Message 15 of 15
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Re: Tivo box won't go on white light, permanently on red. I can still watch telly but remote keep...

Hi Iacovej2,

I can see my colleague sent you a private message on Tuesday- if you can respond to this he'll be able to assist further.

Alex_Rm

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