I have a TIVO box upgraded to TV360. A new remote arrived yesterday, no box. the instructions don't work because I have error code MA1/4/40 (which according to Virgin doesn't exist !)
is it a Tivo box or a V6 box with Tivo software. It could be either but if you just received a remote your box may be updating over the air.go into settings apps all apps and see if there is a TV360 update app.