Hi Bernie62,
Welcome to our community and thanks for posting. Really sorry to hear of the recent issues with the delivery of your new 360 box, we appreciate how frustrating this must be especially after being given three delivery dates and nothing being delivered on any date. This is not the service we are aiming to provide.
Remotely looking from our end with the details you have provided from your community profile, I have located your account and it looks like we will have to do a manual install instead of a Quick start delivery as this seems to have caused the issue.
We can see that you have called us about this issue and an appointment has been made for a technician to come and install the box for you.
Please can you keep us posted with how this visit goes.
Kind regards Jodi.