Virgin Media Community

[Bernie62]

• Was told my TiVo 360 box would get delivered on 23/4. Didn’t come numerous calls later got told engineer coming to fit box on 29t/4 got text message to confirm but guess what didn’t arrive. Called and was told by Ian box was never coming as there’s a problem getting them but somehow he was going to get one delivered today 1 st May. Guess what never arrived. 

[Jodi_S]

Hi Bernie62,

Welcome to our community and thanks for posting. Really sorry to hear of the recent issues with the delivery of your new 360 box, we appreciate how frustrating this must be especially after being given three delivery dates and nothing being delivered on any date. This is not the service we are aiming to provide.

Remotely looking from our end with the details you have provided from your community profile, I have located your account and it looks like we will have to do a manual install instead of a Quick start delivery as this seems to have caused the issue.

We can see that you have called us about this issue and an appointment has been made for a technician to come and install the box for you.

Please can you keep us posted with how this visit goes.

Kind regards Jodi.

[Bernie62]

Just to let you know an engineer came out and installed my new Tivo 360 box .  Forth time lucky!!!, although I have been told the £49.95 fee will be waved.  however looks like its going to be on my next bill.  Hope this will be taken off soon

BErnie

[Zoie_P]

Hi there, Bernie62.

Glad to hear your you have received your box 🙂
Zoie