So I just took delivery of the new tv360 box that was sold to me last week as an upgrade and a way to lock in the cost of my service for 18 months, to avoid the massive incoming price increase.
I moved to virgin 12 months ago after 10 years with sky, and just took the £25 a month broadband offer, as we stream pretty much everything on demand through a fire stick anyway, so the extra for the live TV was better off in my pocket (or on the gas meter).
So when the engineer came to install my broadband, I had him set up the router close to the socket, so I don't have wires running around skirting boards, door frames, etc, and there was no need to have it near the TV, as the Wi-Fi is more than fast enough for streaming Netflix and iplayer with my fire stick.
Fast forward to last week and the nice lady on the phone called to inform me that my bill was about to jump to £32 a month, but she could offer to double my line speed, send me an o2 10gb sim and throw in a tv360 box with mixit TV package, for £34, with no fees, if I sign up for another 18 months. Bargain!
Only problem is that I have no co ax cable near my TV and the router is on the other side of the room. I explained this to the sales person and she said that all is well, as everything comes through the router, so no need for aerials and the likes near to the TV and as long as I have an hdmi lead, I'd be good to go.
To me, this sounded strange, but I assumed that it was some kind of streaming box with a live TV function, so imagine my surprise when I opened up the packaging to see that it contains a broadband/TV splitter cable and an ethernet cable.
Neither of these cables are anywhere near long enough to reach the TV from the router, and to be honest, I don't want to have wires pinned all around the room anyway.
On top of that, I just read an email from virgin that says my bill wasn't going to increase until my offer period ran out in September anyway.
So I guess my questions are, a) am I now stuck with a useless TV box unless I can install the correct cables near the TV? And b) has my previous contract and its £25 a month offer period gone now that I have agreed a new one, or can I return the equipment and sim, and just stay as I was?
Thanks for reading my ramblings.