I was offered the new 360 box via email, and I took up the offer. BIG mistake. It would not work at the first step of loading. At the end of a 40 minute phone call, most of that waiting for someone to speak to, I was told within 3 minutes they couldn't help with the problem and a manager would call me back within 48 hours to try and fix the problem. I was also told that I was part of a trial which came as a suprise as the email offering me the box did not mention this. I was perfectly happy with the Tivo box.
As the tivo box has been disconnected that will no longer work, So 48 hours with no TV at least.....fuming.
Correct the new box was deactivated. But the new one just comes up with an error code, which tells you to phone 150 for assistance. Which I did, but they could not do anything to resolve the situation. The new box came with NO instructions on how to install, there are no instructions on Virgin sites and the only thing I could find on line was an Irish video on Youtube. But if the 'experts' at Virgin could not help I do not not think box activation is the answer. But thanks for your reply.
I think the answer was more complicated, two hours after phoning for help, I decided to try rebooting again and it was up and running without entering any ID box etc. But if the box had been delivered with instructions included it might have been easier.
Yes I had just the new box. No set up instructions, and no help when reporting error code. Started it up again later the same day and it had been sorted remotely. Still annoyed that I was not informed that it was a trial run.