Virgin Media Community

[mjkerr]

I decided to test the YouTube App this week
For some reason there was no sound on Wednesday
I then tested again on Thursday, exactly the same
I then attempted today, no change

Have I missed something?

[roy247]

Hi mjkerr,

I regularly watch music videos on YouTube aftter 10pm and can say there is no problem with the sound,

If you have tried restarting the box by turning the power off and on with the switch on the back of the box, you could try doing a factory reset of the box, just select the option to keep your recordings, you will have to login to iPlayer and Netflix etc again.

[mjkerr]

I have only used the TV service so far
It still takes multiple attempts to start the device
I have tested again, there is still no sound when using the YouTube App

[roy247]

---

@mjkerr wrote:

I have only used the TV service so far
It still takes multiple attempts to start the device
I have tested again, there is still no sound when using the YouTube App

---

Is this the 360 box ?

Edited to say,; Have you tried factory resetting the box ?

[mjkerr]

I do not make recordings, so none to save
(I lost all the recordings on my previous box)

I have now made two resets, as advised above
No difference

It still takes several attempts to get the device to switch on
I press the TV power button, the TV switches on
I press the VM 360 power button (on the remote), this can take several attempts
I have a separate topic for this, the issue was never resolved

I press the Voice Control button, this takes me to the YouTube App
All the content appears
There are no sound settings, unlike the browser version of YouTube.com
There is a preview sound setting, the video plays but again no sound

[newapollo]

HI @mjkerr 

When you are in the You Tube settings, scroll down and click on Reset app - that may clear the sound issue.

[mjkerr]

No change, all the Reset App option appeared to do was remove the history

[roy247]

---

@mjkerr wrote:

It still takes several attempts to get the device to switch on
I press the TV power button, the TV switches on
I press the VM 360 power button (on the remote), this can take several attempts
I have a separate topic for this, the issue was never resolved

---

You might need to update that thread so the forum team still know you have a problem,

https://community.virginmedia.com/t5/Virgin-TV-360/TV-360-remote/td-p/4889003

Regarding this problem is it the same with YouTube Kids and any other apps for example Vevo.

[mjkerr]

I regularly use the My5 App without any problem
Tested the YouTube Kids App, no problem there either
Went back to YouTube, still no sound

[David_Bn]

Good Morning @mjkerr, can you please advise me if you have any sound issues on any other applications or services?

Are you logged into an account on the YouTube app, or are you using this without an account being logged into?

Could be worth seeing if logging out of the account and back in clears this issue.

Kindest regards,

David_Bn