Telewest Box - V360 box splitter unable to connect

[JOC3]

Hi

We received our new box yesterday after previously having a TIVO box, which used to connect straight into the Telewest TV Box on the wall in our lounge using a coaxial cable.

The splitter supplied for the new tv box is way to short to fit from the TV box to the hub as the hub is in another room downstairs and the connections don't fit into the Telewest box at all

The Telewest broadband box is on a wall upstairs and is cabled to the hub through trunking on the wall.

Can I use a standard long length ethernet cable to run from the back of the hub to the ethernet port on the V360 box the same as I do for my PC?  

Will this cause any issue with the signal and will we still be able to watch live tv.  I realise there is an option to connect wirelessly but unsure if we still need a TV connection.

Any help will be appreciated.

Thanks

JOC

[roy247]

The cable that used to go the old TiVo box can be plugged into the 360 box, you need that for live TV, you should then be able to connect to the hub using wifi for everything else which includes any streaming or on-demand content, updates to the TV guide and software updates to the box.

Which hub do you have is it a hub 3.

[japitts]

Your TV360 needs 3 connections.

1: Coaxial cable that carries live TV channels

2: Internet connection for OnDemand, streaming & updates. Ethernet or wireless to your home-hub.

3: HDMI to your TV

If you don't have a co-ax connector where you need it, you'll need a manned install.

Ethernet is best for the internet connection, but reliable wireless is often OK.

[JOC3 · Accepted solution]

Thank you,  I have managed to get the TV apps working via wifi and will try with the cable ( I may have tried this before and it didnt fit the new connection but will try again),

[JOC3]

No, this didnt work - plugged the coaxial into the wall and the other end into the splitter, then the other end of the new virgin connector on the back of the box.  Can get one very pixelated BBC 2 channel but the others come up with a channel failed error message.

[newapollo]

Hi @JOC3 

It's possible you are missing the cable adaptor which should have been sent with the new box, double check the packaging as it's very easily missed.

360 cable adaptor

The following video shows how to install a 360 box.  From 1 minute 58 seconds in, it shows how to upgrade a Tivo to a 360 mini - as you'll see it needs that adaptor cable. 

https://www.youtube.com/watch?v=KruQsQbPMsw&t=8s 

[Matthew_ML]

Hey JOC3, thank you for reaching out and I am sorry to hear you are having some TV issues.

I have taken a look at our side and I can see you have spoke to the team on this, did the manage to get this resolved for you at all? Thanks 

[JOC3]

Hi, another adapter on the way, so we will see. My wall box is an old Telewest box, would this impact on the service? 

JOC

[Adri_G]

Hey JOC3, thanks for your reply and for confirming what's done to resolve this.
Glad to see we've sent a new adaptor out, please do give us a shout once you've had this delivered to let us know if the issue was fixed with this.
We're here to assist further where needed! 🙂

[JOC3]

Hi,

no still not fixed as I've been sent a new power adaptor for the box not the small cable adaptor.

Tbh, this is one of the reasons I left virgin. 

JOC