I've been having lots of problems with my 360 box. Pixelated recordings and recordings stopping recording so means i miss the programme. I've also been having lots of problems with my hub 4. Range is the big one even with 3 pods, but also it keeps going off the internet meaning i have to reboot all the time.
Tried phoning VM yesterday, didn't get to speak to anyone, sent a link to get help but when clicked there was a problem.
Contacted VM via WhatsApp - spent ages with them for the usual have you checked your connections. Then they said they can't do anything as their analysis tool is down and to contact them again tomorrow (today).
Contacted VM this morning, went through even more rubbish including is the 360 box connected by wifi or ethernet. Told to try a different ethernet port on hub. i told them to stop fobbing me off with this nonsense. They admitted they couldn't do any tech investigation and to contact them again in 2 hours.
I've tried contacting them again through phone and whatsapp to no avail. Whatsapp just has the messages from previous conversation and when i'm texting no ones replying.
How on earth are we meant to get through to VM to fix our problems and when we do get through how on earth can we get them to actually sort the issues out.
Contract up in 3 months - thinks it the time to call it a day and move to sky
