Tech issues

[Kev2020]

Looks like Virgin media have messed up.

can I contact quickly through here?

[nodrogd]

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@Kev2020 wrote:

Getting nowhere with customer services at all, each dept just muddies the waters .

I think I have isolated the issue and its this little beauty, either loose connection or needs replacing DIY

any ideas?

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There seems to be something not right with the left hand connector going into the isolator. Do not attempt any DIY fixes on these cables. VMs system is a shared resource & if RF interference were to enter the system via anything you have done, it has the potential to track back to the cabinet and affect other customers services.

[Ilyas_Y]

Thanks for the reply @Kev2020 on the forums. 👋🏼

I'm sorry to hear about the poor experience you've had regarding this.
Please can you check your connection via a BQM graph here and let us know what the results are.

Please share this so we can keep an eye on the connection and see where the drops are occuring.

Kind regards,
Ilyas.

[Kev2020]

Hi

 I’m not sure you understood my issue, it is with my TV service.

I had an appointment via your engineer for a internal re-pull, then because after phone calls and me making a complaint everything went wrong and your engineer failed to turn up.

everything shown in the photo has been installed by virgin.

I do not intend to get into prolonged ping pong on here, I am paying for service from Virgin Media not DIY.

I will make a complaint in writing.

[Ilyas_Y]

Thanks for clarifying @Kev2020.

If you'd like, I can set up a private conversation and get a complaint raised for you.
Let us know.

Kind regards,
Ilyas.

[Kev2020]

That sounds positive thanks, I will get back to you later today.

kevin

[Ilyas_Y]

No worries.

Let us know later on and we can go on from there.

Kind regards,
Ilyas.