Virgin Media Community

[Dcrtnnh66]

The new v360 up grade has been downloaded to my v6 box but I can’t get the box to work either with v6 remote or the v360 mini box remote 

[dannylau]

The V6 Remote will no longer work, you need to pair the 360 remote to the box

1. Using the Virgin 360 remote, press and hold the TV + 0 button for 10 seconds.
2. This should force pairing.
3. If that doesn’t work, press and hold the TV + Rewind button for 10 seconds which will factory reset the 360 remote.
4. After the factory reset, try pressing TV + 0 button for 10 seconds and it should now force pairing.

If this method doesn’t work:

1. Press Home
2. Select Settings
3. Select Pair remote with devices
4. Select Pair TV and follow the on screen instructions