Virgin Media Community

[TaffsWell27]

Hi everyone. This is my first post.

I signed up to receive two new TV360 remotes, on 10th Jan. More than 5 weeks later they have not arrived. Is there a supply issue or is there a way I can resolve this? Thank you.

[roy247]

More than likely the order wasn't loaded correctly. You will probably need to phone again and reorder or wait for a member of the Forum team to respond which could be 2 to 3 days.

[TaffsWell27]

Thanks for reply, that's really interesting. I'll see if a Mod replies over the weekend and then call Monday if they haven't. 

Thanks again. 

[Tavis75]

I'd read up on the differences between the two systems before doing that, it's not an upgrade, just a change of system, and you lose a lot more than you gain IMO. You will see quite a few people on here asking if they can switch back (they can't).

Some of the missing features:

Undelete, skip back after FFWD, setting series links for programs not in the TV guide (so on in the next two weeks), series link manager, series link+, wishlists, quickplay, suggestions, buffering and switching between 6 channels, radio channels (and therefore radio recording), individual list of recordings on each individual box, control over ethernet and probably a few other things I've forgotten. The 360 also makes it more awkward to navigate to your recordings and uses a lot of pictures that take up space and generally make the menus more awkward to navigate.

All you really gain is the voice control and profiles (which don't do much).

[Chris_W1]

Hi TaffsWell27, thanks for the message and welcome to the forums. 

I am sorry to hear that there has been an issue with the delivery of the remote and will send you a PM so that this can be looked into. 

Kind regards, Chris. 

[TaffsWell27]

This is a really interesting and helpful reply. Having read this, and some other threads on this forum, and having had a series of confusing and contradictory messages from VM this week, I am going to stick with what I have and see the lie of the land in a few months. Thanks for your message. 

[Akua_A]

You can find out all about TV 360 and it's features here https://www.virginmedia.com/tv/virgin-tv-360

Thanks,