TV360 needs to be rebooted 2 or 3 times.

[Tenebreaux]

Hi all. I have two TV360 boxes. The one upstairs works fine, the one downstairs needs to be rebooted two or three times to produce a picture. This has only started recently. All lights are normal, all cables have been swapped out to check and they're fine. I've tried a complete reset a couple of times, no effect. And I can't seem to contact VM on the chat because the chat to us button doesn't seem to work no matter what browser I use.

[roy247]

You could try swapping the boxes around to see if the problem follows the box. 

If you have 2 converted V6 to 360 boxes both with hard drives if one is faulty it will be swapped out for a mini box.

If you can't get the chat to work you can give Virgin a call, when phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

The other option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.

[Tenebreaux]

It definitely follows the box because the same thing happens when I try it upstairs.