TV360 free upgrade advice

[ibbotson]

Just received free offer to upgrade my V6 box to TV360. Will my stored recordings be lost during the upgrade process. Thank you.

[roy247]

You will lose all recordings as the hard drive is reformatted and Horizon software loaded to replace the TiVo software.

[rickyxx]

I have also had the free TV360 upgrade e.mail. Will this mean a new contract, and possibly a price increase?

[newapollo]

Hi @rickyxx 

Unless you are changing any part of your package then a free box upgrade shouldn't affect any current pricing or contract length.

[roy247]

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@rickyxx wrote:

I have also had the free TV360 upgrade e.mail. Will this mean a new contract, and possibly a price increase?

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It should say in the email, if it doesn't I would say no, your current contract will stay the same.

[ibbotson]

Thanks for that, I had a feeling recordings would be lost. Is it not possible there could be a backup facility for saved recordings when there are upgrades to the system?

[roy247]

Unfortunately there is no backup feature available for switching between Horizon and TiVo software, you just need to watch any recordings you haven't seen before you do the upgrade and hope that any favourite recordings you have kept to watch again are shown again so they can be rerecorded. 🙁