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smiller4
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TV360 / V6 Video quality after software upgrade

I have just upgraded my 2 v6 boxes to 360 and first thing noted is all the non HD channels are a bit fuzzy. Everything was crystal clear prior to software upgrade. Any help would be appreciated greatly.

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Cardiffman281
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Re: TV360 / V6 Video quality after software upgrade

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smiller4
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Re: TV360 / V6 Video quality after software upgrade

I have looked through all the posts that is in the link however nothing is the same as my issue. What gets me is before the software upgrade everything was fine now SD channels are fuzzy, HD are what SD used to be like and not as crystal clear as it was. No plugs removed or boxes touched just software upgrade.

Think it will be a call to an engineer, will keep you posted

japitts
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Re: TV360 / V6 Video quality after software upgrade

Are you able to post up some sample images?

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smiller4
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Re: TV360 / V6 Video quality after software upgrade

https://1drv.ms/u/s!AgEyheuO8ph4orY3s7duUl2GsaFi7Q?e=Q3BKWy

 

One photo is channel 4 the other 5hd

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japitts
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Re: TV360 / V6 Video quality after software upgrade

Can you post up using the "add photo" link? It's here in the reply-message window..

japitts_0-1653419860545.png

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smiller4
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Re: TV360 / V6 Video quality after software upgrade

tried but photos are far too big for the link
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smiller4
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Re: TV360 / V6 Video quality after software upgrade

will see if I can reduce them in size by 75% to meet file size requirements
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smiller4
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Re: TV360 / V6 Video quality after software upgrade

20220608_193723.jpg20220608_193657.jpg

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David_Bn
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Re: TV360 / V6 Video quality after software upgrade

Good Afternoon @smillier4, thanks for your post on our Community Forums, and I'm sorry to hear of the poor picture quality on the channels since upgrading the software.

Have you seen any improvements on the TV channels since your post?

is it possible to possibly perform a reset on the set top box to see if this clears the issue with the picture quality.

Kindest regards,

David_Bn

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