I recently recieved my upgrade pack for moving to TV360. Upon recieiving this, I followed all instructions but there was no option to 'Upgrade to TV360' on my V6 box, either from the home screen or from the Apps and Games screen. It has been 4 days now and I have made a total of 4 hours 34 minutes worth of phonecalls over 7 separate occasions only to be fobbed off time and time again. Nobody at Virgin seems to be able to force the upgrade through and each time they promise me a callback (4 occassions) and I get nothing, nada, zip! This is the tip of the iceberg. I am on a multi-room contract so they sent me a V6 mini as well to replace my Samsung Tivo. Upon switching on the Tivo 4 days ago, all my channels were blocked and I could not connect. So, I plugged in the new V6 mini and went through setup. Now all I get is C1011 error - Can't retireve account. So, no services at all in one room, no upgrade option in another. No help at all from the tech team, no phone calls back from anyone.
This is all after another issue 3 weeks ago during which it took 6 days and 14 phonecalls to get a replacement Tivo box (beofre I made the mistake of trying to upgrade) because the original one had perished.
When I spoke to the agent about refunding my monthly payment, or at least part of it, for lack of services, he said they couldnt do that and that nobody from the CS team would help me after I requested to be put through to them. It is, quite simply, the single most frustrating and incompetent service provider I have ever had the misfortune to deal with.
