I'm not "having some issues with the automatic compensation scheme". One of your colleagues here gave me false information. John_GS told me that compensation didn't apply to TV problems, but it's only the automatic compensation that doesn't apply. I'm still able to raise a complaint and apply for compensation manually.
I spoke to someone on the WhatsApp chat yesterday and it has been escalated to management. I'll chase it later in the week to see what has happened.
But to reiterate for anyone else reading this. Don't believe the support agents if they tell you that you can't get compensation for TV issues. You can't get automatic compensation, but you can still ask for compensation.
Former Cable & Wireless and ntl customer