Hi GaryL1
It may seem odd but a few people have been able to successfully set up the remote by using new batteries even though it's a new remote.
Please try the following method. Put the box into 'Pairing Mode' by pressing the Standby/On button on the front of the box for 10 seconds. Then using the remote control, press and hold the 'TV' button and the '0' button together for 10 seconds. And fingers crossed hopefully a message should appear on the screen confirming that pairing was successful.
Failing that have you tried factory resetting the remote?
Press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote. After the factory reset, try pressing TV and 0 button for 10 seconds and it should now force pairing.
Most devices can be set up by entering the first four characters after the screen size or model name, or by entering four consecutive characters from the model name.
With for instance the PHILIPS 50PUS7607/12 50" 4K Ultra HD HDR LED TV
Under Settings > Audio & Video > Pair remote with devices > TV devices > Philips I would try entering PUS7, or 7607. Also try entering 6700 as the device model number
Did you try the key testing method?
Audio & Video > Pair remote with devices > TV devices
Don't just accept the first one that appears to work. Try a few more as (like VM's older V6 and Tivo boxes) there are often 3 or 4 that will work, some more fully than others.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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