Menu
Reply
turbine
  • 269
  • 5
  • 51
Superfast
382 Views
Message 1 of 5
Flag for a moderator

TV360/My Virgin Media

Went into My Virgin Media to go and upgrade to the TV360 and got the following message: 

Oops! Something went wrong.

Sorry, we’re unable to change your package online

I am on the Ultimate Oomph package so why am I getting this message?

I then checked my details im the My Virgin Media web page and see that my broadband is not showing the blue bar, my Maxit tv, home phone & mobile are all showing the blue band.

Can this be rectified please.

It was fine last weekend before the site update.

 

0 Kudos
Reply
Ernie_C
  • 18.93K
  • 2.07K
  • 4.76K
Very Insightful Person
Very Insightful Person
360 Views
Message 2 of 5
Flag for a moderator

Re: TV360/My Virgin Media

Did you use this link?

https://www.virginmedia.com/shop/customer/virgin-tv-360-upgrade-ultimate-oomph

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
turbine
  • 269
  • 5
  • 51
Superfast
352 Views
Message 3 of 5
Flag for a moderator

Re: TV360/My Virgin Media

Just gives me the same  

Sorry, we’re unable to change your package online, I'm afraid

0 Kudos
Reply
turbine
  • 269
  • 5
  • 51
Superfast
308 Views
Message 4 of 5
Flag for a moderator

Re: TV360/My Virgin Media

Sorry Ernie, I forgot to add a thank you for your reply.
0 Kudos
Reply
turbine
  • 269
  • 5
  • 51
Superfast
202 Views
Message 5 of 5
Flag for a moderator

Re: TV360/My Virgin Media

Phoned VM this morning and after 15 minutes spoke Clemence and he has sorted out the problem.

It will either be 2 new TV360 remotes or a new TV360 box and mini box that will be sent out on the 29thh December.

 

0 Kudos
Reply