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colinbackhouse6
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TV pixelating

Since the system went down the other day my TV keeps pixelating on live TV and recorded programs since I've rebooted box several times 

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japitts
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Re: TV pixelating

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

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Hayley_S
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Re: TV pixelating

Hello @colinbackhouse6,

Welcome! Thanks for posting.

I am sorry to see that you have had an issue with your TV service.

We have recently had an outage with the TV service across the UK, this has been resolved.

Many thanks,

Hayley
Forum Team



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