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Davebreckie
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TV not turning off

Hi.

My virgin 360 box is set to turn tv on and off with the one red button,

for some reason it now will NOT turn off anymore, it still turns on with it.

no matter what i try it just wont turn the tv off.

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roy247
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Re: TV not turning off


@Davebreckie wrote:

Hi.

My virgin 360 box is set to turn tv on and off with the one red button,

for some reason it now will NOT turn off anymore, it still turns on with it.

no matter what i try it just wont turn the tv off.


I had this problem after the 4.35 upgrade and the remote had been unpaired to my TV, it was still OK with my amplifier, had to re-pair the remote, you may need to do a factory reset of the remote first, also check to see that HDMI control is set to On on the TV.

 

Davebreckie
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Re: TV not turning off

Thank you for your suggestion,

I reset the control, even unplugged everything and still no luck.

I have just noticed that my soundbar system is not turning off either but everything still turns on together.

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newapollo
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Message 4 of 14
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Re: TV not turning off

What happens if you press the red power button twice?

Is the One power option still enabled in Settings > Audio & Video?

Dave

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Davebreckie
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Message 5 of 14
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Re: TV not turning off

Hi

Yes one remote is on ,it has always worked until this update. and all

settings are as they were.

Pressing red twice just turns box off and back on.

 

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roy247
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Message 6 of 14
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Re: TV not turning off

Did you check the TV settings that HDMI control is turned on, also the soundbar.

 

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Davebreckie
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Message 7 of 14
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Re: TV not turning off

Everything is as it was before the update.

it just wont work no more

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Zoie_P
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Re: TV not turning off

Hi Davibreckie, 

I am sorry to hear this, unfortunately, we cannot guarantee that third-party equipment will work 100% of the time. 

Zoie

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Davebreckie
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Message 9 of 14
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Re: TV not turning off

Both TV and soundbar are samsung and have both worked flawlessly until the 360 upgrade.

I can only assume that the upgrade has caused this.

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Davebreckie
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Message 10 of 14
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Re: TV not turning off

Sorry update not Upgrade
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