Virgin Media Community

[karlc_kcmusic]

Hi

I was told to come here by a VM team member on twitter to get some help rather than call and wait, to get a diagnostic test run. I keep getting TV faults on my 360 box, recordings keep getting wiped, I can't watch on demand because I keep getting error codes like cs2318 And cs2518. for a month I've kept having to pull the plug out to solve the problem when it happens but it keeps happening over and over. Also when ever I go to Netflix I keep having to sign in so I can't use that anymore either. 

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[karlc_kcmusic]

 

[karlc_kcmusic · Accepted solution]

https://twitter.com/virginmedia/status/1504058255726817294?t=taZXuKv_g3gT87m9QHMTUQ&s=19 

[Tom_W1]

Hi @karlc_kcmusic, thanks for your post although I'm sorry to hear of your concerns raised.

Unfortunately, I'm not able to find your box on our systems using your community details, so I'll need to send you a PM to get this looked into further.

Please expect this PM to arrive shortly, and respond when you can.

Many thanks