Virgin Media Community

[LNE]

Unable to get Ch606 Talk TV in West mids region any suggestions please ? 

[HavencroftKev]

Why would you want to watch Talk TV anyway?

Have you checked the service status in your area?

[nodrogd]

What error message or code do you get when trying to watch the channel?

[LNE]

Ch doesn't appear on TV guide 

[japitts]

Are you saying it's greyed out?

Perhaps take a picture of the problem and post it onto this thread.

[LNE]

Guide jumps from Ch605 to 701 so 606 doesn't even appear 

[newapollo]

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@LNE wrote:

Guide jumps from Ch605 to 701 so 606 doesn't even appear 

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Hi @LNE 

That means you are missing 9 news channels.

Have you tried rebooting the TV360 box?

Are there any known issues?

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

The Check Service Status is often only populated with details of wide spread outages.

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

[Ernie_C]

Are you sure you are using the shared profile and not a tailored profile without these channels?