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TV box won't switch on

Joining in

Recent setup with all new equipment from VM. Now the TV box (V6?) is completely unresponsive and won't switch on via the remote nor the button on the front. There are no lights either. Power supply is working fine, I've checked the output with a meter. Called the 0345 number to report a fault but the hold time was excessive, so I'm posting here for resolution. Box has barely been in service for a month.


Very Insightful Person
Very Insightful Person

You can check which type of box you have, on 

All new installs have been to TV360 since several years, V6 are only now available as fault replacements or swapouts from TiVo.

Staff should be along to this thread in a day or so.

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Forum Team (Retired)
Forum Team (Retired)

Hello Dove, 

Thanks for getting in touch. 

We are very sorry to hear of the issues you have been facing with your set top box. 

In order for us to run a few checks from our side, I am going to pop you over  private message to take a few details. 

This will be available via the red bar at the top of the page. 

Speak soon,