Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

TV box won't switch on

Doive
Joining in

on ‎10-07-2023 17:48

Recent setup with all new equipment from VM. Now the TV box (V6?) is completely unresponsive and won't switch on via the remote nor the button on the front. There are no lights either. Power supply is working fine, I've checked the output with a meter. Called the 0345 number to report a fault but the hold time was excessive, so I'm posting here for resolution. Box has barely been in service for a month.

0 Kudos
2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎10-07-2023 18:30

You can check which type of box you have, on https://www.virginmedia.com/care/tv-fault/which-tv-box 

All new installs have been to TV360 since several years, V6 are only now available as fault replacements or swapouts from TiVo.

Staff should be along to this thread in a day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎12-07-2023 10:24

Hello Dove, 

Thanks for getting in touch. 

We are very sorry to hear of the issues you have been facing with your set top box. 

In order for us to run a few checks from our side, I am going to pop you over  private message to take a few details. 

This will be available via the red bar at the top of the page. 

Speak soon, 

 

 

Nat
0 Kudos
Top