I posted the other day and hoped that an admin would reply but instead they closed my post! Helpful.
I’ve been with Virgin for three weeks. We don’t watch TV that often but every time I try to use the main box I can’t get it to switch on. I have to manually unplug it (or use switch to turn off and on) to get it to do anything but I rarely make it past the Welcome page.
Tonight I’ve turned it off 3 times and unplugged 4 times. 80 minutes later I’m still trying to get past the Welcome screen. As England are playing in 10 minutes you can imagine that this is really popular.
After having to phone up customer services a painful three times already I am resistant to doing so again.
I have been waiting more than 10 mins each time before trying again.
it has finally worked just in time for the football. But it’s taken 7 attempts.
I will try a factory reset later on, thanks for that. Do you think it will solve it, or might it be a faulty box that I should ask to be replaced? I can’t stand the hour minimum of prep time to watch the poxy thing!
Could be a faulty box, is it connected by ethernet or WiFi and is it set to fast start or active start, just thinking if you don't use it much and it's set to eco mode it may be taking time to update things.
If you have a 360 and a mini you do need to have both boxes set to fast start or active start to access recordings on the mini and to set recordings on the main box. I don't know for sure but if your box is set to eco mode it may not receive any over night updates.