TV box jeeps powering off

[mgstewart66]

Hi my box has started powering off., then getting stuck at starting up, then powers off again and repeats. Only works after rebooting. Think machine is old, is there a way of actually speaking to a human being at virgin media as I need to book an engineer? Very frustrating. I want a phone number that does not keep telling me to go to the virgin app. 

[roy247 · Accepted solution]

Hi mgstewart66,

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

The other option is to wait for one of the forum team to respond which may be 2 to 3 days.

[mgstewart66]

What telephone number is there to ring, that won't keep referring back to the app? 

[roy247]

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, then ignore all the options offered, don't press anything, and you should then be placed into a queue to speak to someone.

[japitts]

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@mgstewart66 wrote:

What telephone number is there to ring, that won't keep referring back to the app? 

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As mentioned by Roy - 150 from VM, 0345 4541111 from any other phone - choose the "I have a fault" options then press nothing else.