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TV box frozen on welcome page and only installed today. Briefly worked but page just freezes?

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My Virgin Media was installed today, worked for 5 mins and now does not go past the welcome page?


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Tv buffering, not connecting and when it does lasts for a minute and back to welcome page. Not good on day one with VM broadband and tv!

Very Insightful Person
Very Insightful Person

I've put your two posts together into one thread.

Was your TV install a self-service one, or manned engineer?

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This was installed by VM engineer and worked for 5 mins and then froze and reverts back to welcome page. Managed to get tv channel on and buffers and freezes and reverts to welcome page.

Hey @Standingk, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the Virgin TV 😞
I will assist further and look in to this for you.
Watch out for the purple envelope inviting you in to a private chat.

Kind regards,

Forum Team

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