TV box freezes CBeebies & YouTube

[MrKritical]

If we watch CBeebies and then switch to something streaming like YouTube, when CBeebies goes offline at 7pm, YouTube no longer displays and we get a spinning (wait) sign on the screen.  Following this, the background image doesn't change (this is normally the last recorded program you watched).  We can navigate to other channels, hear the sound from those channels, but the image stays the same.

Tried turning it off and on using the remote, but no luck.

The only resolution is to switch the unit off using the physical switch or pull the power out.

Following that, not an issue until the next day.

Apologies if someone else has asked this, couldn't find it using some simple search terms.

Thanks

[japitts]

Does the same thing happen with CBBC?

[MrKritical]

Not sure will leave it on CBBC later to check 

[MrKritical]

So does the same with CBBC as it does with CBeebies….

[Zoie_P]

Hi @MrKritical,

Thank you for your reply, I am sorry you are having some issues with your TV box, does this happen with other apps or is it just youtube?

I have checked our systems and your box is unreachable, can you please ensure this is switched on?

What software is your box on? You can fin this on your settings.

Thanks,

Zoie

[MrKritical]

Thank you for getting back to me, I can confirm it only does this with YouTube and CBeebies or CBBC. I will leave the box turned on if you want to run more tests. The version I have is 4.46. 

I look forward to your response.

Thank you for your help

[newapollo]

Hi @MrKritical 

I've moved your thread to the TV360 froum since you mentioned you have version 4.46 which is a 360 box, not a V6 box.

The fault you are seeing may be related to the one in this 360 thread  /360-box-stops-playback-if-on-BBC-4-at-7-00-pm-startup/ 

[Alex_RM]

Hi MrKritical,

Have you been able to take a look at the thread newapollo has posted? If you still need help with this, can you please ensure the box is switched on so we can run through diagnostics.

Alex_Rm