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BarryT
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TV Remote no longer working

My remote won't connect to the box or control my tv.  I have tried everything and just keep getting the onscreen message 'pairing failed'.

I have called 150 but couldn't speak to a person - just a remote test.   

The batteries must be working because I get the 'pairing failed' message.  It was working fine this morning.

I have held down the -button on the front of the box but that does nothing except scroll through the channels - the white light doesn't go off.

I have held down the tv and 0 button on the remote.  Nothing happens.  

I have held down the tv and back buttons - get 'pairing failed' message.

What shall I do now?

 

 

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newapollo
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Re: TV Remote no longer working

Hi BarryT,

Have you tried holding the TV and Rewind button for 10 seconds which will factory reset the TV 360 remote.

You could also try removing the batteries for a minute and put them back in.

Also make sure the the power saving mode setting is on Fast Start

Also try pressing Home > Settings > Pair remote with devices ? Pair TV and follow the on screen instructions

Dave

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BarryT
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Re: TV Remote no longer working

Yes, I did all of those things before posting.  I have now managed to speak to somebody at Virgin and a new remote is being delivered

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Paul_DN
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Re: TV Remote no longer working

Hi Barry,

 

Glad to hear your new Remote has now been ordered, I can confirm after checking your account this will be with you in the next few Days.

 

Regards

 

Paul.

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